Privacy Policy

Who we are

Our website address is: https://acornclearprint.com. If you have any questions or queries about data we collect, please contact Naomi Goodwin on 01777 872797 option 3 or emailing accounts@acornclearprint.co.uk or by post to the below address.

Our registered address is;

Acorn Clearprint Limited

Unit 3 Ashvale Road,
Tuxford Business Park,
Tuxford,
Newark,
Nottinghamshire,
NG22 0NH

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

By default, this feature is disabled but we may periodically allow it for news items on the website.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We do use contact forms on our website aimed at collecting only the relevant information in order for us to handle your enquiry. We do require you to agree to our terms and conditions and privacy policy though we do provide alternative contact details if you wish to contact us directly away from the website. We only collect the information that you enter into the contact form and keep them as long as required to handle your enquiry.

Some of the information we may collect are;

  • Your name
  • Your email address
  • Any other information you enter into the form.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make a website work, or work more effectively, as well as to provide information to the owners of the website.

Examples of when cookies are used on this site;

  • To track the usage and performance of our website so we can continue to improve the general user experience (Google Analytics uses the following cookies).

This table explains the cookies we use and why.

Cookie Set by Cookie Name Purpose Expires
GDPR Cookie Consent Plugin moove_gdpr_popup This cookie saves your preferences for the website to save you having to enable/ disable cookies each time you visit the website. 1 year.
Google Analytics _ga
_gid
_gat
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can read more about Google Analytics cookies here. 2 years, 24 hours, when you close your browser respectively.

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

The only form of analytics we use on the website are Google Analytics. We have set this up to anonymise your IP address in order to protect your privacy and do not collect any other personally identifiable information. We use Google analytics to measure the volume of traffic to the website, which other sites have referred traffic, and what pages are visited most frequently. This is to help us deliver the best possible experience and highlight potential problems on the website. For more information, please refer to our cookie policy.

Who we share your data with

By default, we do not share your information with any third parties. If there comes an instance where we need to, we would ask your permission first.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you undertake our services, we are required by law to retain invoice data for 6 years after a contract has ended. Once the personal data is no longer needed, we will destroy it securely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Withdrawal of consent and managing your data

You can ask us to change or amend the data we hold about you or withdraw your consent for us to hold such data at any time by contacting Naomi Goodwin on 01777 872797 option 3 or emailing accounts@acornclearprint.co.uk or by post to the above address. You have the right to request a copy of all data we hold on you, to restrict how we use your data and to tell us to correct your data. You also have the right to ask us to transfer your data to another person – this is called Data Portability and can do any of these using the above contact details.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We protect your information on the website by using SSL to encrypt any information transmitted between our website and any other device. This means any information entered via our contact form is not sent in clear text and emails us directly.

What data breach procedures we have in place

We use a firewall on our website to prevent any unauthorised access to the website and any information contained within.